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Privacy Policy

Data privacy policy

This data privacy policy sets out how COFCO International South Africa uses and protects any information that you give COFCO International South Africa when you use this website.


At COFCO International South Africa (CIL SA, we, our or us), we are committed to protecting the confidentiality, accuracy and integrity of any Personal Information you provide to us. We always strive to safeguard such data from misappropriation, loss, misuse, unauthorized access, disclosure and/or alteration. We only collect personal information (as defined in South Africa’s data protection law, the Protection of Personal Information Act 4 of 2013 (POPIA)) that is relevant for our described purposes, as described herein. This Privacy Policy describes what types of information we gather and track when you use our websites and/or visit some of our offices, or otherwise provide personal information to us, how this information is used and with whom it is shared. If you have any questions about this Privacy Policy, please contact us.

Please note that, where applicable, defined terms in this Privacy Policy have the same meaning as those defined in POPIA.

CIL SA will be the Responsible Party and our nominated representative in relation to this Privacy Policy.

By providing Personal Information to CIL SA, you agree to the terms and conditions of this Privacy Statement.


This Privacy Policy describes which Personal Information CIL SA collects, the purpose of the processing of such data as well as the rights that Data Subjects have regarding use of the Personal Information. This notice also describes how you can contact us about our data protection practices.

Which Personal Information CIL SA collects

CIL SA processes Personal Information  in accordance with applicable data protection laws and only for limited, explicit and legitimate purposes and to the extent needed to perform its business. CIL SA will not use Personal Information  for any purpose that is incompatible with the purpose for which it was initially collected unless you provide your prior explicit consent for further use.

The following Personal Information relating to CIL SA’s customers, business partners, suppliers, contractors and other stakeholders may be collected and processed by CIL SA:

  • Applications for jobs: names, date of birth, email address, phone number, nationality, and all information available in your resumé as well as the information filled in CIL’s website, i.e., country, residence, work permit, languages, years of experience, current company, current/previous positions, current/previous functions, current/previous professional areas, CV or cover letter.
  • Commodities related negotiations: job title, first and last names, company, address, phone, email, banking information such as account and routing numbers.
  • Know your client (KYC): data related to company shareholders and legal representatives, names, date of birth, address, personal ID and passports.
  • Supplier Offers: job title, first and last names, company, address, phone, email, banking information such as account and routing numbers.
  • Sustainability Inquiries: job title, first and last names, company, address, phone, email, banking information such as account and routing numbers.
  • Closed Circuit TV images in some facilities.
  • Where we have a contract with you, we will also hold any personal contact details contained in that contract, which may include payment information and invoice information.
  • Financial information and all other Personal Information provided when you request credit terms as well as for an advanced payment.
  • Connection information (last login date, IP address) and usage information.
  • Information about how you use our website, including technical information (such as type of browser and operating system) and log information (your visits to and use of the site). This includes information gathered by the use of cookies in your web browser.
  • If you contact us, we keep a record of that correspondence.
  • Any other information uploaded by you onto our website.
  • All information you submit when you register for subscriptions, technology, forums or other communications through CIL SA’s websites.

CIL SA will not collect Personal Information if such collection is prohibited under the applicable data protection laws.

How do we collect your Personal Information

We collect Personal Information in three ways:

  • Personal Information that we receive directly from you, in one of the situations listed above, in one of the situations listed above, when you voluntarily submit it to us or that we ask you for when you interact with us;
  • Personal Information that we receive from other sources also involved in commercial transactions, such as our business partners and affiliates or third parties (if and to the extent permitted by applicable law);
  • Personal Information that we collect automatically using browser Cookies. Some of this information is partially anonymized, like geographical location, the purpose of this collection is to have statistical reports on the web site usage.

To the extent that you access our website or read or click on an email from us, where appropriate and in accordance with any local laws and requirements, we may also collect your Personal Information automatically or through you providing it to us.

When you visit our website there is certain information that we may automatically collect. This includes your IP address, the date and the times and frequency with which you access the website and the way you browse its content. We will also collect Personal Information from you when you contact us via the website.

We collect your Personal Information automatically via cookies, in line with cookie settings in your browser.

Purposes and Legal Basis of Processing your Personal Information

CIL SA is able to lawfully process your Personal Information where you have explicitly consented. CIL SA can also process your Personal Information where (i) the processing is necessary to perform the agreement we have with you or to take steps to enter into an agreement with you, (ii) where the processing is necessary for compliance with a legal obligation that we have, or (iii) for the purposes of our overriding legitimate interests.

Personal Information may be processed for the purposes of:

  • Client and contract management, managing commercial relationships, order fulfilment, payment and invoicing for goods and services, contacting customer, contacting vendor/supplier;
  • Managing product deliveries and shipments;
  • Complying with legal obligations and/or regulatory investigations, assisting CIL SA in the context of any litigation or arbitration, including but not limited to employment tribunal proceedings, and protecting the Company against injury, theft, legal liability, fraud, abuse or other misconduct;
  • To respond to requests from public and government authorities, including those outside your country of residence;
  • To provide you with a good user experience when you use our site.
  • To improve the content, functionality and usability of our site.
  • To improve our products and services.

We comply with our data protection obligations, in particular to keep Personal Information no longer than is necessary for the purposes for which it is processed (storage limitation principle).

Disclosure of Personal Information

We may disclose your Personal Information within the CIL Group of companies for the purposes described in this policy.

CIL SA as well as local affiliates with whom you are interacting are each responsible for the management of the jointly used Personal Information.

CIL SA may also disclose your Personal Information:

  • To CIL SA’s third party service providers: these third parties provide services such as website hosting, data analysis, payment processing, order fulfilment, product distribution, infrastructure provision, IT services, customer service, email delivery services, auditing services and other similar services to enable them to provide services.
  • To third parties such as agents and distributors to facilitate the sale and distribution of CIL SA products, which may include marketing communications consistent with your choices.
  • To identify you to anyone to whom you send messages through the Site.
  • To a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of CIL SA business, assets or stock including in connection with any bankruptcy or similar proceedings.
  • To third parties in connection with licensing, joint development or similar arrangements.

You should also be aware that, when you use features such as message boards, chats, or other social media channels to interact with CIL SA, any information you submit, including your name, location and email address, may be publicly available to others. We are not responsible for any information you choose to submit through these features, and we strongly discourage you from disclosing any sensitive Personal Information (such as health or credit card information) through these features. If you use these features, your Personal Information may remain on the Site or App even after you cease use of the Site or App.

Finally, and where permitted by applicable law, Personal Information may be disclosed in connection with corporate restructuring, sale, or assignment of assets, merger or other changes of control or financial status of CIL SA.

Where do we store your Personal Information

The Personal Information collected may be transferred to, and stored at, a destination outside South Africa. Such destination countries may have different levels of privacy protection than in South Africa. We will take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Privacy Policy and the applicable legislation.

Your Personal Information is processed by staff operating outside South Africa who work for us, or for the CIL Group, affiliates or suppliers. These staff are engaged in the provision of support services. By submitting your Personal Information to us, you agree to any such transfers, storage or other processing.

These steps include imposing contractual obligations on the recipients of your Personal Information to protect that Personal Information. We may alternatively require approved codes of conduct or certification mechanisms to be in place.

Please contact our data protection team at [email protected] to obtain more information about our contractual clauses imposed on third party recipients of your Personal Information.

We store your Personal Information carefully. We follow industry standard measures to protect them against unauthorized access to, and unlawful interception or processing of, Personal Information. Once we have received your Personal Information, we will use strict procedures and security features to prevent unauthorized access.

Your rights

Right of Notification
This Privacy Policy serves as us upholding your right to be notified that your Personal Information is being collected and/or processed. 

Right of Access
You have the right to inquire whether we hold your Personal Information, as well as access and receive a copy of your Personal Information held by us.

Right to Rectification
You have the right to demand that we correct incorrect information about you.

Right to Erasure and Destruction
You have the right to request the erasure and /or destruction of your Personal Information at any time, if you consider that we do not have the right to hold it. We may retain certain information about you as required by law and for legitimate business purposes permitted by law.

Right to Restrict Processing
You can ask us to suspend the processing of your Personal Information in several scenarios, including if you want us to verify the accuracy of the data, and if you believe our use of your data is unlawful but you do not want us to erase it.

Right to Data Portability
You can request the transfer of your Personal Information to you or to a third party. We will provide to you, or a third party you have chosen, your Personal Information in a structured, commonly used, machine-readable format. This right only applies to information which you initially provided consent for us to use, where we used the information to perform a contract with you or where the processing of your Personal Information is carried out by automated means.

Right to Object
You have the right to object to your Personal Information being processed for a particular purpose (including direct marketing) or to request that we stop using your Personal Information.

Right to Withdraw Consent
Where our processing of your Personal Information is based on your consent, you have the right to withdraw your consent at any time. If you do so we will stop processing your Personal Information unless there is another lawful basis we can rely on, if which case we will inform you of this.

Right to Reject Automated Individual Decision-Making
You can request not to be subject to a decision based on automated processing and to have safeguards put in place if you are being profiled based on your Personal Information.

Right to be Informed about an Actual or Suspected Data Breach
You have the right to be informed that there has been a data breach or suspected data breach which has compromised or has potentially compromised your Personal Information.

Right to submit a complaint and/or institute civil proceedings
You have a right to submit a complaint to the established data protection authority (i.e. the Information Regulator) in respect of any interferences, or alleged interferences, with your Personal Information; and/or institute civil proceedings against us or any person who has interfered with, or allegedly interfered with, your Personal Information.

Relevant definitions

In the context of this document:

Personal Information
“Personal Information” has the same meaning ascribed by POPIA, and means any information relating to you that would allow a party to identify you as an individual or to contact you, including, but not limited to, , your full name, address, telephone number, document number, birthdate or email address.

Company, CIL, COFCO
COFCO International Limited and its affiliated companies

Data Subjects
A data subject is any person whose personal information is being collected, held or processed

CIL Group
CIL Group means our subsidiaries, our ultimate holding parent company and its subsidiaries and/or affiliates.

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